Support

Rayu — a private space for the little moments.

Where are my memories kept?

On your iPhone. If you're signed into iCloud, Rayu also keeps a copy in your own private iCloud account, so they survive a lost or replaced phone. Settings → Backup tells you, in plain words, which is true right now.

Do I need an account?

No. There's no sign-up, no password and no email required. Open Rayu and start keeping things.

What if I'm not signed into iCloud?

Rayu works exactly the same, and everything stays on your iPhone. Settings → Backup will say so, so you always know where you stand.

How do I delete a memory?

Press and hold it, then choose Delete. To remove everything, delete the app — and to remove the iCloud copy too, go to iPhone Settings → your name → iCloud → Manage Account Storage and remove Rayu's data.

Can I add or change the people in my family?

Yes — Settings → Family. You can add someone, rename them, change their colour and change their voice at any time.

What is a "voice"?

Everyone in your Rayu gets their own typeface. Everything they ever said is set in it, so you can tell who's speaking at a glance. Change it in Settings → tap the person → Voice.

Still stuck?

Write to hello@rayumoments.com and you'll get a real reply from a real person.

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